Frequently Asked Questions
Everything you need to know about JAECOO — from the Super Hybrid System and charging to warranty, ordering and ownership.
How Can We Help?
Which JAECOO models are available in the UK?
The UK range includes the JAECOO 5 and JAECOO 7 in petrol and Super Hybrid forms, the plug-in hybrid JAECOO 8 SHS-P, and the fully electric JAECOO E5. Explore them all on the Models page.
What is the difference between JAECOO 5 and JAECOO 7?
The JAECOO 5 is the compact SUV in the range, while the JAECOO 7 is a larger, mid-size SUV with more space and a broader choice of powertrains, including the plug-in SHS-P. Both share JAECOO’s design-led, technology-rich approach.
How do I configure a JAECOO?
Use the online configurator to choose your model, trim, colour and options, then send your specification to your nearest dealer to complete your order.
What is the Super Hybrid System?
The Super Hybrid System (SHS) combines a dedicated hybrid engine with an electric motor and battery, switching automatically between them for the lowest running costs and a smooth, refined drive. It is available as self-charging (SHS-H) and plug-in (SHS-P) versions.
How far can a JAECOO travel on a single tank and charge?
The plug-in SHS-P models offer up to 745 miles of combined range, while the fully electric E5 offers a WLTP range of up to 249 miles. See the Technology pages for full detail.
Do hybrid models need to be plugged in?
Only the plug-in SHS-P models can be charged, and even then it is optional. The self-charging SHS-H hybrid never needs plugging in.
What warranty comes with a new JAECOO?
Every new JAECOO includes a 7-year or 100,000-mile manufacturer warranty as standard, plus an 8-year warranty on the hybrid or electric battery system.
Where can I service my JAECOO?
Servicing is carried out by trained technicians at any authorised JAECOO service centre across the UK. You can book a service through your dealer or the owners section of this site.
Is roadside assistance included?
Yes. New JAECOO vehicles come with roadside assistance for peace of mind — see the Owners pages for full terms and contact details.
How do I buy a JAECOO?
You can configure your car online and reserve or order through your nearest authorised JAECOO dealer, who will guide you through specification, finance and delivery.
What finance options are available?
A range of finance options is available through our dealer network, including Personal Contract Purchase and Hire Purchase, subject to status. Your dealer can provide a representative example tailored to you.
Is JAECOO available on the Motability Scheme?
Yes, selected JAECOO models are available through the Motability Scheme. Visit the Motability page or speak to a participating dealer to check eligibility and advance payments.
Can I book a test drive?
Absolutely. Book a test drive online or through your local dealer and experience a JAECOO on roads you know.